Shipping

Unless otherwise requested, Santori Wine Company LLC will not ship if temperatures exceed 70 degrees Fahrenheit or if below 40 degrees Fahrenheit.

All orders are processed at, and shipped from, our facility in California. We ship by ground and air using FedEx and our shipping prices include packaging materials. Insurance may be available for an additional charge. Unless you live on the West Coast, we strongly discourage you from selecting “Ground” as your shipping method. During the winter and summer months, weather conditions and longer delivery times can often result in the spoilage of your order. 

Please note that when your wine order is picked up by the common carrier for delivery, the wine becomes your responsibility. Santori Wine Company LLC is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. By placing an order, you are authorizing Santori Wine Company LLC to act on your behalf to engage a common carrier to deliver the items in your order.

Please note that it is a Federal offense to sell or supply liquor to persons under 21 years of age.

Visit The Wine Institute or Free the Grapes to learn more about direct-to-consumer shipping.

Due to changing direct-shipping laws and regulations, the list of states that we ship to may change at any time. Santori Wine Company LLC will arrange for shipment on behalf of the buyer, to an address specified by the buyer, provided that Santori Wine Company LLC in its sole discretion believes that such shipment will not subject Santori Wine Company LLC to the risk of any sort of legal action or other harm. If a buyer lives in a state where the direct shipment of wine by Santori Wine Company LLC may violate the law, we will contact the buyer to discuss shipping options, which options may include provision of an alternative shipping address in a state where the direct shipment of wines to consumers is permitted or storage of the wines at an acceptable third-party storage facility. Please contact Santori Wine Company LLC at info@santoriwines.com with any questions or concerns you may have regarding our shipping policies.

Santori Wine Company LLC will notify you by email when your order is ready to be shipped. Generally, we will attempt to ship your wines shortly after your order is placed. However, please be aware that your order may be delayed until ideal weather and shipping conditions arise to protect your wines. You will be given the opportunity to coordinate the proper shipping address and method with us at that time.

Returns & Cancellations

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to info@santoriwines.com to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (707) 398-1570 for return instructions.

A 15% restocking fee will be applied to all canceled orders.